bet393 Privacy Policy

§1 Who We Are

bet393 operates the online gaming and sports betting platform accessible at bet393.lat (the "Platform"). For the purposes of this Privacy Policy, bet393 acts as the data controller — the entity responsible for determining the purposes and means by which your personal data is processed.

bet393 is an internationally licensed online gaming operator serving adult players (21 years of age and above). Our platform is primarily accessed by players across Pakistan, including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and other major cities. All personal data processed in connection with Pakistani players is handled in accordance with this Privacy Policy and applicable international data protection standards.

§2 Personal Data We Collect

We collect and process the following categories of personal data about you, depending on how you interact with the bet393 platform:

2.1 Identity & Registration Data

• Full legal name (as per your CNIC or other government-issued identification)
• Date of birth (to verify you are 21 years of age or older)
• CNIC number and copies of identity documents submitted during KYC verification
• Selfie photographs submitted as part of identity verification
• Username and password (stored in hashed, non-reversible format)

2.2 Contact Data

• Pakistani mobile number (03XX format) used for account registration and OTP delivery
• Email address (if provided during registration or account recovery)
• City or region of residence (e.g., Karachi, Lahore, Islamabad)

2.3 Financial & Transaction Data

• JazzCash or EasyPaisa account numbers linked to your bet393 account
• Bank account details submitted for bank transfer deposits or withdrawals (HBL, UBL, Meezan Bank, etc.)
• Transaction history — deposits, withdrawals, and wager amounts in PKR
• Bonus claims and promotional benefit history

2.4 Technical & Behavioural Data

• IP address and geolocation data at the time of login and transactions
• Device type, operating system, and browser information
• Session duration, pages visited, and features used on the Platform
• Betting and gaming activity logs, including game types, wager amounts, win/loss records, and session timestamps

2.5 Communications Data

• Records of live chat conversations with bet393 support agents
• Email correspondence sent to or received from bet393
• Feedback, complaints, and dispute records

§3 How We Collect Your Data

bet393 collects your personal data through the following channels and mechanisms:

3.1 Directly From You

The majority of personal data we hold is provided directly by you when you: register an account on bet393; complete the KYC identity verification process; make a deposit or withdrawal; contact our customer support team; respond to promotions or surveys; or update your account profile settings.

3.2 Automatically Through Platform Use

When you access and use the bet393 platform, we automatically collect certain technical and behavioural data through server logs, cookies, and similar tracking technologies. This includes your IP address, device identifiers, session data, and gameplay activity. This data collection occurs regardless of whether you are logged in to your account.

3.3 From Third-Party Service Providers

We may receive data about you from third parties in limited circumstances, including:

• Payment Processors: JazzCash, EasyPaisa, and our banking partners may share transaction confirmation data with bet393 to verify deposits and withdrawals.
• Identity Verification Providers: Third-party KYC service providers may supply verification status results for documents you submit.
• Fraud Prevention Services: We may receive risk scores or flagging information from fraud detection providers to protect the integrity of the Platform.

§4 Why We Use Your Personal Data

bet393 processes your personal data for the following clearly defined purposes:

§5 Legal Basis for Processing

bet393 processes your personal data only where we have a valid legal basis to do so. The legal bases we rely upon are as follows:

5.1 Contract Performance

Processing is necessary to fulfil our contractual obligations to you under the bet393 Terms & Conditions — for example, to verify your identity, process your deposits and withdrawals, and deliver the gaming services you have requested.

5.2 Legal Obligation

Processing is necessary to comply with applicable legal and regulatory requirements, including but not limited to: age verification under responsible gaming regulations; anti-money laundering (AML) obligations; KYC requirements; and data retention mandates.

5.3 Legitimate Interests

Processing is necessary for the legitimate interests pursued by bet393, including fraud prevention, platform security, abuse detection, and improving our services — provided these interests are not overridden by your fundamental rights and freedoms.

5.4 Consent

Where we rely on your consent as a legal basis — specifically for sending you marketing communications about promotions, new games, PSL betting offers, and bonuses — you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before withdrawal.

§6 Data Sharing & Disclosure

bet393 does not sell, rent, or disclose your personal data to unaffiliated third parties for their own marketing purposes. We share your data only in the following limited and controlled circumstances:

6.1 Service Providers

We engage carefully selected third-party service providers who process data on our behalf under strict contractual data processing agreements. These include:

• Payment processors — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and 1LINK/Raast for the processing of deposits and withdrawals.
• KYC / identity verification providers — to verify the authenticity of identity documents submitted during account verification.
• Game content providers — such as Pragmatic Play, PG Soft, and Habanero, who may receive anonymised session data for game performance purposes.
• Fraud prevention platforms — to detect and prevent unauthorised access, chargebacks, and account abuse.
• Customer support tools — live chat and ticketing platform providers who facilitate our support operations.

6.2 Legal & Regulatory Disclosures

bet393 may disclose your personal data where required by law, court order, regulatory authority, or other governmental body, including in response to lawful requests from law enforcement agencies investigating financial crime, fraud, or other offences.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of the assets of bet393, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and your rights with respect to your data will continue to be honoured.

§7 Cookies & Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit the bet393 platform. They serve various functions, from keeping you logged in to helping us understand how players use our services so we can improve them.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the platform to function correctly. These include session cookies that keep you logged in and security cookies that prevent cross-site request forgery. These cannot be disabled.
• Functional Cookies: Remember your preferences — such as your preferred language, display settings, and last visited game categories — to personalise your experience on return visits.
• Analytics Cookies: Help us understand player behaviour in aggregate, such as which pages are most visited, how long sessions last, and where players commonly exit. This data is used to improve platform performance.
• Marketing Cookies: Used to serve you relevant promotional content about bet393 offers — only if you have provided explicit consent. No third-party advertising networks are involved in delivering these communications.

7.3 Managing Cookies

You may control cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. However, please note that disabling strictly necessary cookies will impair your ability to use the bet393 platform, including logging in to your account.

§8 Data Security

bet393 implements robust technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data in transit between your device and our servers is encrypted using industry-standard TLS protocols.
• Encrypted Data Storage: Sensitive personal data, including CNIC documents and financial records, is stored using AES-256 encryption at rest.
• Hashed Password Storage: Account passwords are never stored in plain text. We use bcrypt hashing with salts, meaning even if our database were ever compromised, your password would not be exposed.
• Multi-Factor Authentication (MFA): OTP-based authentication is used at account login and at key transaction points including withdrawals above certain thresholds.
• Access Controls: Access to player personal data within the bet393 organisation is restricted on a strict need-to-know basis. All staff with data access are subject to confidentiality obligations.
• Regular Security Audits: Our platform undergoes periodic independent security assessments and penetration testing to identify and remediate vulnerabilities.

§9 Data Retention

bet393 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law or regulation. The following retention guidelines apply:

• Account data: Retained for the duration of your active account relationship with bet393 plus a period of five (5) years after account closure, to satisfy regulatory record-keeping obligations.
• KYC documentation: Retained for a minimum of five (5) years after the end of the customer relationship, in compliance with anti-money laundering regulations.
• Transaction records: Retained for five (5) years from the date of each transaction to satisfy financial record-keeping requirements.
• Customer support records: Retained for two (2) years from the date of the last interaction to enable continuity of service and dispute resolution.
• Marketing consent records: Retained for as long as your consent remains active, plus a reasonable period after withdrawal to demonstrate compliance.
• Technical logs: Retained for up to ninety (90) days unless specific security or investigative circumstances require longer retention.

At the end of applicable retention periods, data is securely and permanently deleted or anonymised so that it can no longer be linked to any individual.

§10 Your Data Rights

As a bet393 player, you are entitled to the following rights with respect to your personal data. You may exercise any of these rights by contacting our support team via live chat or by emailing [email protected]:

§11 Children's Privacy & Underage Protection

The bet393 platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals below this age. Age verification is a mandatory step in the account registration process, and we require identity documentation to confirm eligibility during KYC.

If we become aware that personal data has been collected from a person under the age of 21 — whether through age misrepresentation during registration or any other means — we will take immediate steps to close the associated account, void any transactions, and permanently delete the underage person's data from our systems.

If you are a parent or guardian and believe that your child has registered on bet393 without your knowledge, please contact our support team via live chat immediately. We take such reports seriously and will act promptly.

§12 Third-Party Services & Links

The bet393 platform may contain links to or integrations with third-party services, including payment gateways (JazzCash, EasyPaisa), game providers, and customer support tools. These third-party services operate under their own privacy policies and data practices, which are independent of bet393.

bet393 is not responsible for the privacy practices of third-party services accessed through or in connection with the Platform. We encourage you to review the privacy policies of any third-party service you interact with, including your payment provider (JazzCash or EasyPaisa) and your bank (HBL, UBL, Meezan Bank, etc.), to understand how they handle your data.

Where third parties process your data on bet393's behalf (as data processors), they do so strictly under written data processing agreements that bind them to process your data only as instructed by bet393 and to implement appropriate security measures.

§13 Changes to This Privacy Policy

bet393 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform services. When we make material changes to this policy, we will notify registered players by SMS, in-platform notification, or email (where an email address is on file) at least seven (7) days before the changes take effect.

The updated policy will always be accessible at bet393.lat/privacy-policy with a clearly displayed effective date. The version number in the policy header will be incremented with each update. Your continued use of the bet393 platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. If you have concerns about any change to our data practices, please contact our support team before the changes take effect.

§14 How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bet393 processes your personal data, please reach out to us through the following channels:

• Live Chat: Available 24/7 directly on the bet393 platform — the fastest and most direct way to reach our privacy support team. Support is available in both English and Urdu.
• Email: [email protected] — Please include "Privacy Request" in your subject line so we can route your message correctly.

We aim to acknowledge all privacy-related enquiries within 72 hours and to resolve them fully within 30 calendar days. For formal data rights requests (Subject Access Requests, erasure requests, etc.), please state clearly the nature of your request and provide sufficient information to verify your identity so we can process your request securely.